Subtitle options:
- The Human Cost of Efficiency
- The People Behind the System
- Invisible Work, Visible Loss
- The Human Side of Reorganization
I. Framing: Opening Scene
- Narrative about an all-hands meeting with a devastating announcement for the department
- Frame layoffs not as an isolated tragedy but as a side effect of organizational design that underestimates resilience, interdependence, and tacit knowledge
- Explain how each decision ripples outward through lives, identities, and even in organizational success
II. User Journeys
- Using UX principles, outline 6 user journeys that provide emotional and structural depth and explore the human, systemic, and emotional consequences of mass layoffs
- Blend storytelling and ethnography to create user archetypes - each tells a broad truth about labor, identity, and change
- Loyalist (“I thought I’d retire here”)
- Overachiever (“my job is my identity”)
- Specialist (“I am irreplicable”)
- Manager (“I had to give the news”)
- Newbie (“I just got here though”)
- Champion (“the culture lives with me”)
- For each, explore the role, goal, pain points, outcomes, themes, and insights
III. Align the Narrative
- Connect the threads across the stories to summarize the main points and provide more detail about my arguments
- Possible themes
- Illusion of replaceability (people are part of the system of work)
- Fragility of knowledge (expertise and memory cannot be restored in hiring)
- Moral complexity (strategic layoffs require human analysis)
- Long-term consequences (work declines subtly until the company prioritizes rebuilding from scratch - mixed context, slower onboarding, fractured morale)
- Change design (transition planning with role analysis and humane restructuring practices)
IV. Closeout: Two Years Later
- Narrative in retrospect - what happened at the company after the layoffs and impacts of underestimating the human factors
- Explain - mass layoffs without holistic analysis rarely produces long-term gains. Understand the functions, dependencies, and culture of the work.
- Design change with care - when analysis stops at headcount instead of human contribution, the efficiency costs excellence.